Refund policy

Returns and Refunds

Due to the intimate and hygienic nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, incorrect size or color selection, or products that have been opened, unsealed, used, worn, washed, or otherwise handled after delivery.

This policy does not affect your rights if your order arrives damaged, defective, incorrect, incomplete, or is not delivered.

Damaged, Defective, or Incorrect Items

If there is a problem with your order, please contact us within 7 days of delivery and provide:

Your order number;
Clear photos of the shipping package and shipping label;
Clear photos or a short video showing the damaged, defective, incorrect, or missing item;
A brief description of the issue.

After reviewing your claim, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

For hygiene and safety reasons, and because our orders are shipped internationally, we generally do not require damaged or defective products to be returned. Please do not send any product back without receiving prior authorization from our customer service team.